Which of the following is a reason that the study of organizational behavior is useful? Advanced Topics in Organizational Behavior. True; Moderate; Job Satisfaction and Performance; p. True; Moderate; Cognitive Dissonance; p. As a manager, you need to understand how attitudes are formed and the relationship to actual job behavior. False; Moderate; Successful Managerial Activities; p. However, there was only a limited relationship between non-internet loafing behavior and cyber loafing.
When fairness is controlled for, there is a direct relationship between the two. They result in cognitive dissonance. Fear of terrorism e; Moderate; Responding to Globalization; p. Mintzberg concluded that managers perform 10 different, highly interrelated roles. Finally, conceptual skills are defined by the ability to analyze and diagnose complex situations. Gail and Allison are equally efficient. Attitudes indicate how one will react to a given event.
They are generally more effective managers. Human behavior is rarely predictable. The leadership role includes hiring, training, motivating, and disciplining employees. He takes every possible vacation and sick day and sometimes shows up for work late. Rate of pay is strongly correlated with job satisfaction for almost all workers. Successful managers used more networking skills, whereas effective managers used more communication skills. The major job satisfaction facets are the work itself, pay, advancement opportunities, supervision, and coworkers.
The interpersonal roles include figurehead, leadership, and liaison roles. Which of the following is the major challenge to managers in a fully networked organization? There are three components of an attitude: cognition, affect, and behavior. Cognitive component— The opinion or belief segment of an attitude. False; Easy; Attitude-Behavior Relationship; p. In general, people are satisfied with their jobs.
Maria is dissatisfied with the way that her manager treats her. Personality can influence job satisfaction. Normative - moral or ethical obligations Organizational commitment has some relation to performance, especially for new employees. First, managers are increasingly likely to find themselves on foreign assignments. The following statements are about the relationship between job satisfaction and customer satisfaction for frontline employees who have regular customer contact: I. Job involvement measures the degree to which a person identifies psychologically with his or her job and considers his or her perceived performance level important to self-worth.
False; Moderate; Measuring Job Satisfaction; p. Helpfulness It is important to have a helpful attitude at work, whether that means assisting clients and customers with their needs or helping co-workers accomplish overall company goals. Job Satisfaction: How much satisfaction a person gets from doing their job can directly relate to their attitude about it. These qualities build customer satisfaction and loyalty. Attitudes are the emotional part of an evaluation of some person, object or event.
Managers no longer need technical skills in subjects such as economics and accounting to succeed. Does behavior always follow after attitudes? Does behavior always follow after attitudes? The Job in General scale focuses on the cognitive perspective rather than applied of the effects of job attitudes. True; Moderate; Organizational Commitment; p. Attitudes are evaluative statements of what one believes about something or someone. False; Moderate; Dependent and Independent Variables; p. You should advise your supervisor that there is renewed support for the satisfaction-performance relationship at the organizational level.
After all, what good are great professional skills without the attitude to see it all through? · Which facets seem to be causing dissatisfaction? Workforce diversity is a topic dealing with how organizations are becoming more homogeneous in terms of gender, race, and ethnicity. As disturbance handlers, managers take corrective action in response to unforeseen problems. Attending union meetings as a response to dissatisfaction would be what type of response? Job involvement: The degree to which a person identifies with a job , actively participates in it and considers performance important to self-worth. False; Challenging; Job Satisfaction, Absenteeism, and Turnover; p. There is a curvilinear relationship between the two. What are the major job attitudes? Continuance commitment - economic value of staying 3.
Satisfaction with work can be analyzed by evaluation I like or dislike my job , cognitively my work is challenging and behaviorally I am reliable. Being made by his boss to work weekends or lose his job. To work effectively with these people, managers will need to understand their culture, how it has shaped them, and how to adapt a management style to these differences. True; Easy; Cognitive Dissonance; p. False; Moderate; Job Satisfaction and Customer Satisfaction; p. Finally, controlling involves monitoring, comparing, and potential correcting to get the organization back on track.